Privacy Policy

This Privacy Policy explains how I collect and use personal information when you visit the No Nonsense Handyman Services website or contact me.

I’m Paul Mitchell, and I run No Nonsense Handyman Services, providing home repairs, maintenance and decorating across East Sussex & Kent. I am responsible for the personal information described in this policy.

My website address is https://nononsensehandymanservices.com.

What Information Do I Collect?

I may collect information about you when you make an enquiry through my website, email, telephone, WhatsApp or social media, or otherwise contact me.

This may include your name, email address, telephone number, property address or postcode, and details about the repairs, maintenance, decorating or other work you need help with. It may also include photographs you send to help explain the job.

If you book work, I may also keep quotations, agreed job details, invoices, payment records and relevant correspondence.

Technical information, such as your IP address and browser details, may be processed when you visit the website, including through website security tools.

How Do I Use the Information I Collect?

I use your information to:

  • Respond to your enquiries and answer your questions.
  • Understand the job and discuss what needs doing.
  • Arrange visits, appointments and bookings.
  • Prepare quotations and agree the work.
  • Provide the services you have requested.
  • Manage payments, records and our working relationship.
  • Deal with feedback, complaints or queries about completed work.
  • Protect the website and enquiry form from spam and misuse.

My lawful basis for handling information needed to provide a quotation or carry out agreed work is taking steps towards, or performing, a contract with you. I also rely on legitimate interests to manage general enquiries, run and protect my business, and resolve disputes. Some records are kept to meet legal obligations, including tax and accounting requirements.

Where I rely on your consent, you can withdraw it at any time by contacting me. If you choose to receive marketing communications, you can opt out whenever you wish.

I will not publish photographs or testimonials that identify you or your property without asking for your permission first.

Who Do I Share Information With?

I may share relevant information with providers who help me operate the business, including website hosting and maintenance providers, email and messaging services, website security providers and professional advisers. I may also disclose information where required by law.

I will never sell your personal information or provide it to other businesses for their own marketing purposes.

How Long Do I Keep Information?

I keep personal information only for as long as it is needed. For enquiries that do not lead to work, this depends on whether the enquiry or quotation remains active and whether there are any unresolved questions.

For completed work, invoices and payment records, I consider applicable tax and accounting requirements and whether information is still needed to deal with a complaint or legal claim. Information that is no longer needed is deleted or anonymised.

Access and Correction

You can ask for a copy of the personal information I hold about you and request corrections to inaccurate or incomplete information.

Depending on the circumstances, you may also have the right to request deletion, restrict processing or receive certain information in a portable format. These rights are subject to legal conditions.

You can object to processing based on legitimate interests for reasons relating to your circumstances. You can object to direct marketing at any time.

To make a request, please email nononsensepaul@gmail.com. I may need to confirm your identity before responding.

If you are concerned about how I use your information, please contact me. You also have the right to complain to the Information Commissioner’s Office.

Cookies

Cookies are small text files that websites place on your computer, tablet or mobile device. Cookies and similar technologies may be used to support the website’s operation and security.

Where consent is required for optional cookies or tracking, these will only be used after you have agreed. You can also use your browser settings to delete or block cookies. Some website features may not work correctly if cookies are disabled.

Cloudflare Turnstile

I use Cloudflare Turnstile to help protect the enquiry form from automated spam and abuse. Turnstile processes technical signals, which can include your IP address, browser information and connection details, to distinguish people from bots.

I use this service on the basis of my legitimate interest in keeping the website secure. Cloudflare processes information to provide this protection and also uses signals to improve its bot detection capabilities.

You can find more information in the Cloudflare Turnstile Privacy Addendum. If you have difficulty submitting the form, please contact me by telephone or email.

Other Websites

My website may contain links to other websites or services, including WhatsApp and social media platforms. This Privacy Policy applies to No Nonsense Handyman Services. When you follow a link to another service, please read its own privacy policy.

Changes to This Privacy Policy

I keep this Privacy Policy under review and will update it on this page when necessary.

This policy was last updated on 29 September 2026.

Contact Me

If you have any questions about this Privacy Policy or how I use your personal information, please contact me:

Paul Mitchell — No Nonsense Handyman Services
Email: nononsensepaul@gmail.com
Telephone: 07517 220968